My blog is back after a 3 month hiatus due to my traveling and other bad excuses which I won’t bother you with. The current post is intended to share some of the knowledge I’ve gained while preparing a B to B e-blast for a client.
How to measure the performance of a newsletter or e-blast ?
There are several ways to measure the success of a mass mailing, but the 3 most important performance indicators are:
- the delivery rate is the proportion of emails sent that have reached the recipents’ inboxes. This rate provides information regarding the quality of an email database.
- the open rate is the proportion of delivered emails that have been opened by users. This rate provides information regarding the visibility of an e-blast and is mostly influenced by the sender ID, the email title and the moment when it is sent.
- the click rate is the proportion of opened emails in which at least one link was clicked by the user. This rate provides information regarding the email’s content relevance and quality.
How to improve the performance of a newsletter or e-blast?
These 3 elements can have a great impact on the performance of your campaign and are easy to control:
The email title: the key factor which determines your open rate.
- The email title should be a maximum 50 characters long (including spaces) in order to make sure it is not truncated in the recipient’s inbox.
- Titles should be as precise as possible. One would think that a mysterious or vague title can lead curious users to open an email but the truth is users want to know what they are clicking on and are likely to disregard your message if it’s not appealing enough.
The email content: has to be relevant while encouraging users to click on the various links provided.
- There is no ideal lenght but the email should be relatively short and long paragraphs should be avoided at all costs. It is ideal to repeat the email title and to have an introductory paragraph which sums up the email’s content.
- You should have at least one explicit call to action which invites users to click and reach a landing page with more relevant content. Make sure to avoid the words “click here”. For example, say “discover this product” instead of “click here to discover this product”
The delivery time: An often-overlooked factor, this can have a huge impact on open and click rates.
- In the case of B to B campaigns, the best day to send your newsletter or e-blast is on tuesday, wednesday or thursday. since employees have to deal with a great number of emails on monday (included those received during the week-end) and they often disregard commercial emails on fridays in an effort to clear their inbox before the weekend.
- The ideal time to send a newsletter or e-blast is during the late morning to early afternoon period (between 11 am and 2 pm) since the morning’s email rush has been dealt with and there is still enough time left in the afternoon for an employee to take the time and read your email.
Many of the tips included in this article are a summary of the many great articles which can be found on the Mailchimp articles section, which I strongly encourage you to read to get more information.




How many characters in a page title and meta description?
This is a quick post to provide the answer to a question that I have heard way too many times during my work in the Web industry.
How many characters in a page title and meta description? The answer for most search engines, including Google is:
page title: max 60 characters
meta description: 160 characters
Reminder: Page titles are a key element in defining how your site is ranked by Google and other search engines. Make sure to do some research on what keywords users are using to do a search, a great tool for this being Google Adwords‘ keyword tool (you’ll need to create an adwords account to access it). Then do some creative writing in order to insert as many keywords as possible in your page title while still remaining coherent to the user.
As for meta descriptions, as SEOmoz describes it perfectly: “while not important to search engine rankings, [they] are extremely important in gaining user click-through from search engine result pages”. Make sure to sell the content of your page to the user so that he clicks on your link and not the ones below or above you in search engine results.